hzyz's Privacy Policy — Your information is a trust we take seriously

1Introduction & Purpose

Hzyz.win ("hzyz", "we", "our") is a trusted online gaming platform for users in Bangladesh. We understand that when you register or play on our site, you share certain personal information with us.

This Privacy Policy ("Policy") explains what types of information hzyz collects, how that information is used, how long it is retained, and what rights you have over your data. Our Privacy Policy has been developed in accordance with international data protection standards.

We believe data protection is not just a legal obligation — it is our ethical responsibility to our users. That is why your privacy is given the highest priority in everything hzyz does.

2What Information We Collect

Hzyz collects information from various sources. Details are outlined below:

a) Information you provide directly:

• Full Name & Date of Birth
• Email address & mobile number
• Mobile Banking Number (bKash/Nagad/Rocket)
• National ID or passport number (collected during KYC verification)
• Address Information

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Site Access Times & Session Data
• Gaming Activity & Transaction History
• Behavioral data collected through cookies and tracking technologies

3How Your Information Is Used

Hzyz uses your information for the following purposes, each with a clear legal basis:

• Account Management: For registration, login, and proper maintenance of your profile.
• Payment Processing: To securely process deposits and withdrawals.
• Identity Verification (KYC): To prevent fraud and money laundering.
• Customer Support: To resolve your complaints or queries promptly.
• Promotional Communications: To send you bonuses and offers with your consent.
• Security Monitoring: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytics aimed at improving your platform experience.

Hzyz never sells or rents your data to third-party advertisers.

4Data Retention Period

Hzyz does not retain your data longer than necessary. However, certain information must be kept for specified periods due to legal requirements:

• All profile information is retained for the duration that the account remains active.
• Transaction records are retained for a minimum of 5 years after account closure (in accordance with AML regulations).
• KYC documents may be retained for up to 3 years after account closure.
• Cookies data is typically deleted within 30 days to 12 months.
• Support chat records are retained for up to 2 years after an issue is resolved.

5Data Sharing & Disclosure Policy

Hzyz never shares your personal information with third parties for commercial purposes. However, limited data may be shared in specific circumstances:

• Payment Partners: Mobile banking services such as bKash, Nagad, and Rocket receive limited data to process transactions.
• Technology Service Providers: Server hosting and cybersecurity providers are granted access only to the technical data necessary for their services.
• Legal Authorities: Information may be disclosed in compliance with a valid court order or government directive.
• Fraud Prevention: Limited data may be shared with industry partners to detect organized fraud.

In all of the above cases, hzyz ensures that the receiving party upholds data protection standards equivalent to our own.

6Cookies & Tracking Technologies

Hzyz.win uses several types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Functional Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: Used to understand which sections of the site receive the most traffic.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

7Your Data Rights

Hzyz recognizes and respects the following rights you have over your personal data:

• Right of Access: You can request to know what information hzyz holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, email [email protected]. hzyz will endeavor to respond within 30 business days.

8Security Measures

Hzyz protects your data using industry-standard security technologies. Our key security measures include:

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Passwords are never stored in plain text — only strong hashes are kept.
• Option to enable Two-Factor Authentication (2FA).
• Server-level firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Automatic alerts triggered when unusual login activity is detected.

However, no system on the internet is 100% guaranteed. Keep your password strong and never share it with anyone.

9Protection of Minors

Hzyz strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.

If we become aware that a child or minor has created an account, that account is immediately closed and all associated data is deleted.

If you become aware that a minor has created an account on hzyz, please notify us immediately at [email protected].

10Changes to the Privacy Policy

Hzyz reserves the right to update this Privacy Policy when necessary. In the event of changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified by email of any significant changes.
• Your consent to the updated policy will be obtained upon your next login to the platform.

Updated policies take effect from the date of publication. We recommend checking this page periodically.

11Contact & Complaints

Contact us for any questions, complaints, or to exercise your data rights regarding the Privacy Policy.

Hzyz's support team is available 24/7, every day of the week. We typically respond within 24 hours.